Quick Setup
Get LostChurn running in 3 steps — from account creation to your first recovered payment.
This guide walks you through the complete setup process. Most teams are live in under 5 minutes.
Step 1: Create Your Account
Sign up at lostchurn.com/sign-up. You can use your email or sign in with Google.
After signing up, you'll land on the onboarding wizard which walks you through the remaining steps.
Step 2: Connect Stripe
Most Popular -- Connect in 1 click
Stripe is the fastest way to get started. One OAuth click and LostChurn automatically configures webhooks, permissions, and event routing.
- Click Connect Stripe in the onboarding wizard
- Authorize LostChurn via Stripe's OAuth flow
- Done -- LostChurn starts listening for failed payments immediately
Using a different processor?
LostChurn supports 13 payment processors including Braintree, Adyen, Recurly, Paddle, GoCardless, and more. Select your processor from the list in the onboarding wizard and follow the provider-specific instructions (typically entering API credentials and copying a webhook URL).
See Integrations for the full list and processor-specific setup guides.
Step 3: Launch Recovery
Once your processor is connected, click Activate Recovery. LostChurn applies smart defaults that work well for most businesses out of the box:
| Setting | Default |
|---|---|
| Max retries | 4 attempts before escalating |
| Auto-escalate | Enabled -- moves to customer outreach if retries fail |
| Quiet hours | 10 PM -- 8 AM (subscriber timezone) |
| Brand tone | Professional |
You will also choose a campaign template to control how customer outreach works. Three built-in templates are available -- Gentle, Balanced, and Aggressive -- covering everything from premium B2B subscriptions to high-volume consumer plans. Pick the one that matches your brand, or build your own later in the Campaign Builder.
After activation, LostChurn begins:
- Listening for failed payment events from your processor
- Classifying each failure automatically
- Running silent retries at optimal times
- Escalating to your chosen campaign when retries are exhausted
You'll see your first recovery data in the Analytics Dashboard within hours of your first failed payment. You can fine-tune recovery settings at any time from Settings > Recovery based on your Analytics data.
What's Next
- Learn the Key Concepts behind LostChurn's recovery engine
- Explore Retry Strategies to understand how timing optimization works
- Set up additional Integrations if you use multiple processors
What is LostChurn?
Learn how LostChurn uses AI to recover failed subscription payments and reduce involuntary churn.
Onboarding Features
Guided onboarding experience with CRO features — first recovery celebration, trial countdown, webhook health, configuration simulation, and sandbox-to-paid conversion.